Effective Date: 29/5/2025

At Charisma Medical Group, your privacy and the security of your personal information are our highest priority. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Details: Name, phone number, email address, and location.
  
  
• Medical Information: Details you provide about your skin concerns, treatments, and medical history (when booking or consulting with us).
  
  
• Usage Data: Information about how you use our website (e.g., IP address, browser type, device info, pages visited).
  
  

2. How We Use Your Information

We use your data to:

• Respond to inquiries and provide customer support.
  
  
• Schedule appointments and offer personalized medical consultations.
  
  
• Improve our website, services, and patient experience.
  
  
• Send relevant updates or promotional content (only with your consent).
  
  

3. How We Protect Your Information

We implement strict security protocols to protect your data from unauthorized access or misuse. These include:

• Encrypted connections (SSL).
  
  
• Restricted access to sensitive information.
  
  
• Regular monitoring and data protection reviews.
  
  

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Trusted service providers (e.g., booking platforms, payment processors, email systems) who help us operate smoothly.
  
  
• Government authorities, if required by UAE law.
  
  

All third-party providers we work with are contractually bound to keep your information confidential.

5. Cookies and Tracking

Our website uses cookies to:

• Enhance your browsing experience.
  
  
• Track website performance and usage.
  
  
• Remember preferences and support future visits.
  
  

You can control cookie settings via your browser.

6. Your Rights

You have the right to:

• Access and review your personal data.
  
  
• Request correction or deletion of your information.
  
  
• Withdraw consent for marketing communications.
  
  

To exercise these rights, call us at 80076852

7. Data Retention

We retain personal and medical information only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

8. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors without parental consent.

9. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Effective Date” at the top.

10. Contact Us

If you have any questions about this policy or how we handle your information, please contact us at:

80076852